Help

Find quick answers to your questions below…

Order Status

Has my order shipped?
This can be done from the Order Status page on your account.
How do I modify or cancel my order?
Go to the Order Status page on your account. Then click the Change quantities / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
This can be done from the Order Status page on your account.
My order never arrived.
Go to the Order Status page on your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you go to the Order Status page in your account and check the status of your order. You will receive a confirmation email when your order is shipped. Tracking information is typically available within 24-48 hours of shipment.

My Account

How do I create an account?
How do I create an account?
  1) Go to My Account
2) Enter your email address
3) Select I am a new customer

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?

Go to My Account.

I forgot my password.
Go to My Account. Under the login box you’ll see a link that says Forgot your password? Click here. That link will send an email to you with your password.

Customer Support

An item is missing from my shipment.
Go to the Order Status page on your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
How do I return my product?

Please click here for more information on returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

My product is missing parts/damaged.
Go to the Order Status page on your account. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Additional Support

How do I contact you?
Please click here for our company contact information.

Pricing and Billing

Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

Guarantees

Do you ship to my country?
Please create an account first. During signup you will be asked for your shipping address, including country. The countries we ship to are available from the drop-down menu.
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered shipping method choices and their prices.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.