Our Commitment To You

SUPPORT

We are committed to providing our of customers prompt, professional, and friendly assistance. When you call, a live representative always answers – not an automated system. If you have broken dictation or transcription equipment, visit our Repair Center. Many of the applications we sell can be downloaded, as well as product manuals.

Technical Support

Hours
Monday-Friday 9am-5pm EST. Note: Holiday hours may change.

Phone
For immediate assistance, please call us.
(855) 284-3473

Email
For general questions that do not require immediate assistance, you may email us. Please allow a couple of hours for response.
support@central-voice.com

Remote Support

Repair center

Our experienced technicians are able to service or repair most analog (cassette based) dictation/ transcription equipment. We also accept many digital products, such as Dictaphone C-Phones, DAC telephony stations and certain portable voice recorders.

We recommend that you contact us prior to shipping in any equipment to verify we can service your make and model. Parts for some older models are no longer available.

Direct all repair inquires to: repairs@central-voice.com or call our office.

Ship all repairs to:
Central Voice – Attention: Repairs
2021 Art Museum Dr Suite 100
Jacksonville, Fl 32207

Analog Equipment in shop (tape):
We no longer provide repairs to Analog Equipment.

Digital Equipment In Shop:
$110.00 minimum charge covers the first 1 hour of labor
$55.00 per each additional half hour ($110.00 every hour after the 1st).

  • Parts, shipping and sales tax are in addition to the above labor rates.

Check Makes & Models Below

We service all major brands, contact us to inquire about your model.

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Digital

We service all major brands, contact us to inquire about your model.

Product Manuals

Software Product Manuals

Dss Extractor Pro:
User Guide
iChannel:
User Guide
Admin Guide
iChannel Express:
User Guide
Quick Start Guide
iChannel Lite:
User Guide
iNet 2:
User Guide
Admin Guide
iNet 3:
User Guide
Quick Start Guide

Phillips Portable Integration Guide:

User Guide

Olympus Portable Integration Guide:

User Guide

Olympus AS-5000:
User Guide
PcDictate II:
User Guide
VS Recorder:
User Guide

Quick Install Guide

Phoenix Talk Mobile App:

User Guide

Phoenix Server:
Phoenix Server User Guide
Phoenix Server Install Guide
Philips Portable Integration
Olympus Portable Integration

Software Downloads

Some of our applications available for download can be used in demo mode without a license, while others are fully functional and free for your use. All listed here are Windows 7, 8, & 10 compatible, we no longer support our software on XP. For Mac versions please contact our support department.

To download, simply click the application name.

NOTE: Software downloads are in a compressed zip format, to extract right click the download file and select “Extract All”

Name Version Size
DSS Extractor Pro, Downloads Dss Files from certain models of Phillips and Olympus. Runs in Demo Mode without a License, a free replacement or upgrade with Prior purchase. 4.0.7.3 13.9MB
iChannel Express
Runs in Demo Mode without License Key
1.2.50 8.2MB
iChannel Lite
Runs in Demo Mode without License Key
1.2.0 6.2MB
iChannel Suite “Call Support to match your version”
Requires Voice Solutions Server
1.2.5 10.5MB
iNet 3
Requires Voice Solutions Server
3.4.0.30 11.4MB
VS Recorder
Requires USB voice card
1.5.0.008 83MB
Olympus Voice Recorder Setup
Runs in Demo Mode without License Key
3.8 7.85MB
Philips DPM Setup Utility
Configures Philips DPM Portables
1.0.0.1 3.9MB
For our Guest 1.0 380k
6.1MB