Our Commitment To You
SUPPORT
We are committed to providing our of customers prompt, professional, and friendly assistance. When you call, a live representative always answers – not an automated system. If you have broken dictation or transcription equipment, visit our Repair Center. Many of the applications we sell can be downloaded, as well as product manuals.
Technical Support
Hours
Monday-Friday 9am-5pm EST. Note: Holiday hours may change.
Phone
For immediate assistance, please call us.
(855) 284-3473
Email
For general questions that do not require immediate assistance, you may email us. Please allow a couple of hours for response.
support@central-voice.com
Remote Support
Repair center
Our experienced technicians are able to service or repair most analog (cassette based) dictation/ transcription equipment. We also accept many digital products, such as Dictaphone C-Phones, DAC telephony stations and certain portable voice recorders.
We recommend that you contact us prior to shipping in any equipment to verify we can service your make and model. Parts for some older models are no longer available.
Direct all repair inquires to: repairs@central-voice.com or call our office.
Ship all repairs to:
Central Voice – Attention: Repairs
2021 Art Museum Dr Suite 100
Jacksonville, Fl 32207
Analog Equipment in shop (tape):
We no longer provide repairs to Analog Equipment.
Digital Equipment In Shop:
$110.00 minimum charge covers the first 1 hour of labor
$55.00 per each additional half hour ($110.00 every hour after the 1st).
- Parts, shipping and sales tax are in addition to the above labor rates.
Check Makes & Models Below
We service all major brands, contact us to inquire about your model.
[/accordion-item]Digital
We service all major brands, contact us to inquire about your model.
Product Manuals
Software Product Manuals
Phoenix Server:
Dss Extractor Pro:
User Guide
iChannel:
User Guide
Admin Guide
iChannel Express:
User Guide
Quick Start Guide
iChannel Lite:
User Guide
iNet 2:
User Guide
Admin Guide
iNet 3:
User Guide
Quick Start Guide
Phillips Portable Integration Guide:
Olympus Portable Integration Guide:
PcDictate II:
User Guide
VS Recorder:
User Guide
Phoenix Talk Mobile App:
Phoenix Server:
Phoenix Server User Guide
Phoenix Server Install Guide
Philips Portable Integration
Olympus Portable Integration
Hardware Product Manuals
DAC Stations
DAC DA-110P
DAC DA-110RS
DAC DA-113/HF
DAC DA-113/SB
DAC DA-113/SM
DAC DA-114/HF
DAC DA-116
Olympus DS9000/9500:
Philips DPM 8000/8100:
User Guide
Software Downloads
Some of our applications available for download can be used in demo mode without a license, while others are fully functional and free for your use. All listed here are Windows 7, 8, & 10 compatible, we no longer support our software on XP. For Mac versions please contact our support department.
To download, simply click the application name.
NOTE: Software downloads are in a compressed zip format, to extract right click the download file and select “Extract All”
| Name | Version | Size |
| DSS Extractor Pro, Downloads Dss Files from certain models of Phillips and Olympus. Runs in Demo Mode without a License, a free replacement or upgrade with Prior purchase. | 4.0.8.5 | 13.9MB |
| iChannel Express Runs in Demo Mode without License Key |
1.2.50 | 8.2MB |
| iChannel Lite Runs in Demo Mode without License Key |
1.2.0 | 6.2MB |
| iChannel Suite “Call Support to match your version” Requires Voice Solutions Server |
1.2.5 | 10.5MB |
| iNet 3 Requires Voice Solutions Server |
3.4.0.30 | 11.4MB |
| VS Recorder Requires USB voice card |
1.5.0.008 | 83MB |
| Olympus Voice Recorder Setup Runs in Demo Mode without License Key |
3.8 | 7.85MB |
| Philips DPM Setup Utility Configures Philips DPM Portables |
1.0.0.1 | 3.9MB |
| For our Guest | 1.0 | 380k |
| Symposium Pro Recorder | 1.0.2.0 | 7.89MB |
